Frequently Asked Questions
Everything you need to know about our sustainable beauty tools and services.
Are your products 100% vegan and cruelty-free?
Yes, absolutely. All EcoTools Beauty products are PETA certified, meaning we never test on animals, and our brushes are made with high-quality synthetic bristles rather than animal hair.
What materials are used in your eco-friendly handles?
Our brush handles are crafted from renewable bamboo, one of the fastest-growing plants on the planet, and our ferrules are made from recycled aluminum to minimize environmental impact.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
How do I clean and maintain my beauty tools?
We recommend washing your brushes once a week using a mild soap or our specialized brush shampoo. Rinse under lukewarm water, reshape the bristles, and lay them flat to dry to prevent water from damaging the bamboo handles.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it within 30 days of delivery for a full refund or exchange, provided the items are in their original packaging.
Is your packaging recyclable?
Yes, we are committed to reducing waste. Our packaging is made from 100% tree-free paper (80% bamboo and 20% cotton fiber) and is fully recyclable.